Refund policy

Return window
You have 7 days after receiving your order to request a return or exchange. Returns are accepted for both defective and non-defective products. This policy applies to orders shipped within the United States.

Condition
Items must be in new or slightly used condition. Please include your order number or proof of purchase with the return.

How to return
Contact us first at support@vapetm.com or 888-373-8158 with your order number and the reason for the return. Returns can be sent by mail or brought to us in person at 5370 Naiman Parkway, Solon, OH 44139. Return shipping is the customer's responsibility. There is no restocking fee.

Exchanges
Exchanges are accepted within the same 7-day window. Contact us with your order number and the item you would like instead, and we will confirm availability before you send anything back.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right.

Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5 days. Your bank or card issuer may take additional time to post the credit.

Questions about a return: support@vapetm.com or 888-373-8158.