1. Overview

1.1This Pokémon Product Authenticity Guarantee Policy (this "Policy") explains the authenticity guarantee VTM Vending provides on Pokémon Trading Card Game products sold through this website, the limits of that guarantee, and the process for submitting a claim.

1.2By purchasing a Covered Product, you agree to the terms of this Policy.

2. Definitions

2.1"VTM Vending," "we," "us," and "our" refer to VTM Vending, the seller of products on this website.

2.2"Customer," "you," and "your" refer to the person or business that purchased a Covered Product directly from VTM Vending through this website.

2.3"Covered Product" means any Pokémon Trading Card Game product purchased directly from VTM Vending through this website.

2.4"Not Genuine" means counterfeit, a reproduction, or otherwise not produced by or under license from The Pokémon Company or its authorized manufacturers.

2.5"Purchase Price" means the amount you actually paid VTM Vending for the affected Covered Product, after any discounts.

2.6"End Customer" means any person who obtains a Covered Product from a Customer, including through a vending machine.

2.7"Claim" means a request for a remedy under this Policy.

3. Sourcing

3.1VTM Vending does not print or manufacture Pokémon cards. We purchase Pokémon Trading Card Game product from reputable resellers.

4. Authenticity Guarantee

4.1VTM Vending guarantees that every Covered Product is genuine Pokémon Trading Card Game product.

4.2This guarantee covers authenticity only. It does not cover the contents, condition, or value of any Covered Product except as expressly stated in this Policy.

5. Remedy and Limitation of Liability

5.1If VTM Vending determines that a Covered Product is Not Genuine, we will, at your election, (a) refund the Purchase Price, or (b) replace the affected Covered Product with the same product, if available.

5.2If we ask you to return a Covered Product for inspection and determine that it is Not Genuine, we will also reimburse your reasonable cost of shipping it to us.

5.3The remedies in this Section 5 are your sole and exclusive remedies for any Claim that a Covered Product is Not Genuine. VTM Vending's total liability for any Claim will not exceed the Purchase Price of the affected Covered Product, plus any return shipping reimbursement under Section 5.2.

5.4To the fullest extent permitted by law, VTM Vending is not liable for the market, resale, or collectible value of any card, for lost profits or lost sales, or for any indirect, incidental, special, or consequential damages arising from a Covered Product being Not Genuine.

6. Exclusions

6.1This Policy does not cover:

• (a) pack contents, pull rates, card rarity, or the presence of any specific card. Booster packs are randomized by the manufacturer, and VTM Vending has no knowledge of or control over their contents;
• (b) the market, resale, or collectible value of any card;
• (c) print defects, centering, edge wear, or other manufacturing or condition issues that do not affect authenticity;
• (d) damage occurring after delivery, including damage during storage, handling, or vending;
• (e) opened packs submitted without the original wrapper and every card from that pack;
• (f) products that have been altered, tampered with, or combined with product from another source after delivery;
• (g) products purchased from anyone other than VTM Vending, including on the secondary market; and
• (h) Claims submitted after the deadline in Section 7.1.

7. Claim Procedure

7.1Submission and Deadline. Claims must be submitted by email to Refunds@VTMvending.com within thirty (30) days after the delivery date of the order containing the affected Covered Product.

7.2Required Information. A Claim must include (a) your order number, (b) a description of the affected Covered Product, and (c) clear photographs of the product, its packaging, and the features you believe show it is Not Genuine.

7.3Opened Packs. A Claim involving an opened pack must include the original wrapper and every card from that pack.

7.4Retention. You must keep the affected Covered Product and all related packaging until your Claim is resolved.

7.5Inspection. VTM Vending may require you to return the affected Covered Product for inspection and may submit it to an independent authentication service. Failure to return a product when requested may result in denial of the Claim.

7.6Determination. VTM Vending will review each Claim in good faith and notify you of its determination. If the product is determined to be Not Genuine, we will provide the remedy described in Section 5.

8. Fraudulent Claims

8.1VTM Vending may deny any Claim that involves misrepresentation, card substitution, tampering, or other fraud, and may decline future orders from any Customer who submits such a Claim.

9. Operators and End Customers

9.1This guarantee is extended only to the Customer and is not transferable. End Customers have no rights under this Policy.

9.2Customers are solely responsible for handling authenticity concerns raised by their End Customers. A Customer may then submit a Claim for the affected Covered Product under Section 7.

9.3End Customers with questions about a product obtained from a vending machine should contact the operator of that machine.

10. Pokémon TCG Live Code Cards

10.1Many Pokémon Trading Card Game booster packs include a Pokémon TCG Live code card. The code may be redeemed for in-game items at redeem.tcg.pokemon.com, which requires a Pokémon Trainer Club account. Each code may be redeemed only once.

10.2Code redemption is provided by The Pokémon Company. VTM Vending makes no representation regarding the redemption service or any in-game items.

11. Relationship to Other Policies

11.1This Policy supplements the other policies posted on this website. If this Policy conflicts with another policy regarding a Claim that a Covered Product is Not Genuine, this Policy controls.

12. Changes to This Policy

12.1VTM Vending may update this Policy at any time by posting a revised version on this website. The version in effect on the date of your purchase applies to that purchase.

13. Trademark Notices

13.1Pokémon and the Pokémon Trading Card Game are trademarks of Nintendo, Creatures Inc., GAME FREAK inc., and The Pokémon Company.

13.2Third-Party Trademark Disclaimer. All trademarks, service marks, trade names, logos, emblems, icons, images, business names, company names, brand names, and product names appearing, displayed, or referenced on this website are the property of their respective owners. VTM Vending makes no claim of ownership over any third-party trademarks, service marks, trade names, logos, emblems, icons, images, business names, company names, brand names, and product names appearing, displayed, or referenced on this website. VTM Vending is not affiliated with, related to, sponsored by, endorsed by, or otherwise connected to any third-party trademark owner, unless expressly stated. Their use does not imply any affiliation, connection or relationship with, endorsement by, sponsorship of, or approval by the respective trademark owners, unless expressly stated otherwise.

13.3Any such trademarks, service marks, trade names, logos, emblems, icons, images, business names, company names, brand names, and product names appearing, displayed, or referenced on this website are used solely for purposes of identification, description, commentary, comparison, and/or reference. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any third-party trademark without the prior written permission of its respective owner.

13.4If you believe that any material on this website improperly uses a trademark that you own or represent, please contact us with relevant details, and we will review the matter promptly. VTM Vending manufactures and sells vending hardware and accessories, and does not brand, label, or represent its machines as Pokémon-branded or officially licensed machines.

14. Contact

14.1Claims and questions about this Policy may be submitted to VTM Vending by email at Refunds@VTMvending.com.